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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tom Taylor

Tom Taylor

March 25, 2025

5  out of  5
rating by Tom Taylor
"Had a claim and Jordan and Grace in his office handled the claim very fast and in a very professional manner. Communication was very good. I would certainly recommend State Farm, Jordan and Grace anytime. Well done."
We responded:
"Thank you, Tom. We appreciate your feedback and the opportunity to take care of your car insurance and home insurance!"
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Heather Dixon

February 18, 2025

5  out of  5
rating by Heather Dixon
"I have had nothing but great experiences every time I call in about pricing or payment questions. The agents are always so helpful and make sure to get back to me at a timely fashion. Definitely would recommend going through them!"
We responded:
"Thanks Heather!"
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Michelle Towler

February 15, 2025

5  out of  5
rating by Michelle Towler
"Fast, friendly service! Being new to Indiana and the State Farm family, Trinity put us to ease answering all our questions and guiding us in the right direction with our insurance needs."
We responded:
"Michelle - Thank you for trusting us with your car and home insurance! We appreciate you and your family!"
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Jennifer Korbos

February 7, 2025

5  out of  5
rating by Jennifer Korbos
"Their staff, especially Trinity, was extremely responsive to all of my inquiries and took their time with me, but also moved things along at a good clip so we were able to do what we needed and move on. Much better experience than with other insurance companies. I enjoyed the personal service!! I'm going to save a lot of money for the same coverage."
We responded:
"Thank you, Jennifer!"
Profile photo of Jan Emrich

Jan Emrich

January 27, 2025

5  out of  5
rating by Jan Emrich
"Trinity at Jordan Klopfenstein's State Farm did an excellent job of answering my questions and getting our policies switched from a different company. She was very thorough and patient with all my questions and very kind. She was able to bundle all our needs, which cut our monthly premiums significantly! Thank You for everything."
We responded:
"We appreciate the opportunity to take care of your car insurance and home insurance needs!"
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Tracey Schick

November 23, 2024

5  out of  5
rating by Tracey Schick
"Trinity was very nice and courteous and got us a great quote."
We responded:
"Thank you, Tracey. We appreciate the opportunity!"
Profile photo of Joanie Schick

Joanie Schick

November 23, 2024

5  out of  5
rating by Joanie Schick
"Trinity was very informative and I'm looking forward to working with her. I highly recommend this office of such knowledgeable agents."
We responded:
"Thanks Joanie!"
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Candi Till

July 11, 2024

5  out of  5
rating by Candi Till
"Jordan and Grace are very knowledgeable and provide excellent customer service"
We responded:
"Thanks Candi - We appreciate you guys!"
Profile photo of Dawn Minnich

Dawn Minnich

May 22, 2024

5  out of  5
rating by Dawn Minnich
"Always willing to help, kind & they always go the extra mile."
We responded:
"Thank you, Dawn! "
Profile photo of Tiffany Ungerer

Tiffany Ungerer

May 22, 2024

5  out of  5
rating by Tiffany Ungerer
"Jordan is the absolute best!!!! When we went through some really trying times & had to use the insurance. I had a ton of questions & Jordan went above & beyond to help us through that time. He’s pretty much stuck with us! We are so so grateful for Jordan & his amazing team."
We responded:
"Thanks Tiffany! We appreciate you and your family and look forward to many more years of helping however we can!"
Profile photo of Kat King

Kat King

May 22, 2024

5  out of  5
rating by Kat King
"Always very nice to talk with a great customer service"
We responded:
"Thanks Kathy! We appreciate the opportunity to cover your family's car and home insurance needs."
Profile photo of Colin Graham

Colin Graham

March 18, 2024

5  out of  5
rating by Colin Graham
"Great experience with this agent and associates recently. Alex Staudinger, especially, was very prompt, professional, and took the time to listen and strategize with me on coverage and savings on multiple issues. Highly recommended."
We responded:
"We appreciate the review! Thanks for letting us take care of your car insurance and homeowners' insurance."
Profile photo of Amber Terry

Amber Terry

March 7, 2024

5  out of  5
rating by Amber Terry
"Saved us over $130/month on car insurance and was extremely easy to bundle our home insurance in , as well."
We responded:
"Amber - Thank you for reviewing, and even more so, for trusting us with your home insurance and car insurance! We are grateful to serve you guys!"
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Lisa Parrish

February 22, 2024

5  out of  5
rating by Lisa Parrish
"Great place to have insurance"
We responded:
"Thank you, Lisa!"
Profile photo of Brooke Perkins

Brooke Perkins

February 22, 2024

5  out of  5
rating by Brooke Perkins
"Jordan and Grace have been awesome with all of my home and auto insurance needs. They have both been extremely helpful and on top of it."
We responded:
"Thank you, Brooke! And thanks for trusting us with your home and car insurance needs!"
Profile photo of David Bogner

David Bogner

August 31, 2023

1  out of  5
rating by David Bogner
"Not happy they moved my agent out on Lima rd. When it was more convenient for me when it was on Goshen rd. So you don't think about your customers what they want or need. IF I could find another insurance I would, they keep raising the cost every time I get a bill , no speeding tickets, no wrecks, no claims, but high rates"
We responded:
"David - Sorry to hear; we take convenience seriously...even if that means dropping things off to you in person once in a while. I will reach out to discuss solutions right away, and to see if there are additional discounts you may be eligible for."
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J Bergan

April 26, 2023

4  out of  5
rating by J Bergan
"So far, very much worth the business and the financial expense"
We responded:
"James - Thanks for allowing us the chance to serve you. Thank you for the review!"
Profile photo of Angela Thompson

Angela Thompson

April 24, 2023

5  out of  5
rating by Angela Thompson
"Really enjoyed sitting down and discussing my account with Jordan. He made sure I understood my plan and answered any questions I had. Family friendly environment and made sure my children had a place to sit while we were there as well."
We responded:
"Thanks Angela! We appreciate the opportunity to serve your family!"
Profile photo of Nick Harmsen

Nick Harmsen

March 11, 2022

5  out of  5
rating by Nick Harmsen
"My wife and I have had lots of insurance questions as we just bought our first house and Jordan has been patient and has given us great wisdom as we settle in. Insurance can suck but he makes it make sense."
We responded:
"Thank Nick! We appreciate the opportunity to serve your family with homeowners insurance and auto insurance."
Profile photo of Audra Klopfenstein

Audra Klopfenstein

February 22, 2022

5  out of  5
rating by Audra Klopfenstein
"Great customer service!"
We responded:
"Thanks for the review! We appreciate the opportunity to take care of your homeowners insurance and life insurance needs!"
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Megan Wilcox

January 27, 2022

5  out of  5
rating by Megan Wilcox
"Great customer service!"
We responded:
"Thanks Megan - we appreciate your business!"
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Rodney Sinn

November 12, 2021

5  out of  5
rating by Rodney Sinn
"Great service and even better rates!!"
We responded:
"Thanks Rod! Happy to have you guys as customers!"
Profile photo of Lauri Carnahan

Lauri Carnahan

November 11, 2021

5  out of  5
rating by Lauri Carnahan
"We have really appreciated the professionalism and quick responses Jordan has given as we switched our auto insurance to State Farm. He is a pleasure to work with and we highly recommend!"
We responded:
"Thank you for the review, and thank you for trusting our team with your auto insurance needs!"
Profile photo of Kaitlyn Judkins

Kaitlyn Judkins

November 4, 2021

5  out of  5
rating by Kaitlyn Judkins
"I recently had an accident and needed State Farm's assistance on taking care of that and I was blown away by how simple they made everything. Every step of the way they took the time to explain everything to me in detail in a way that was easy to understand and kept me in the loop daily on the status of things. Amber was a pleasure to work with and was always extremely helpful."
We responded:
"Kaitlyn - Thank you for the review! Happy to hear that our claims process related to your auto insurance was timely and helpful."
Profile photo of Trish Macias

Trish Macias

September 28, 2021

5  out of  5
rating by Trish Macias
"Amber has been so awesome! She has clarified all my questions and concerns! I recommend to anyone that needs insured, that they give her a call! Great job Amber! You definitely care about your clients!"
We responded:
"Thanks Trish! We are happy to have you as a customer - customer service is extremely important to our team...so happy to hear you were well taken care of!"